Emergencies and accidents happen to all of us and Alice Hyde Medical Center is here, 24 hours a day, 7 days a week to care for you - whether it’s from an accident, illness or life threatening condition.
Alice Hyde Medical Center
133 Park Street
Malone, NY 12953
HOURS: 24 hours a day, 7 days a week.
Our emergency team is trained to provide advanced medical care.
Our Emergency Care Team:
Physicians (click here to Meet our Providers)
Your Primary Care physician or the Physician on call will be contacted as needed.
ED Nursing Assistants and Techs
Professionals who perform diagnostic testing
X-ray and EKG
To make sure that life-threatening emergencies are taken care of right away, we conduct a “triage” screening of each patient when they get here. This ensures that patients receive appropriate medical treatment as quickly as possible.
Things You Should Know About Our Emergency Department:
A consent form must be signed prior to your treatment.
If a minor requires care, a parent or legal guardian will be asked to sign the consent form.
Information About Medications or Allergies
Remember to tell the nurse or physician about all the medication you are taking (Including over the counter drugs or herbal medications) and any allergies you may have. It is a good idea to make a list to carry with you and update frequently.
Notify the staff if you have an Advanced Directive.
Examples of Advanced Directives include:
Health Care Proxies
Out-of-hospital Do No Resuscitate (DNR) orders
Be prepared to provide admitting staff with your address, phone numbers, insurance information, and other necessary patient data.
This information helps us to ensure that we have a complete chart on your care.
While we are making every effort to see you right away, we appreciate your understanding if wait time may be longer than you anticipated.
Waiting times vary based on:
The number of patients who require immediate attention or emergent care.
The time it takes to conduct tests and obtain results.
Preparation time for your room if admission to the hospital is necessary.
We will make every effort to keep your informated about any delays or unusual wait times. Our primary goal is to serve you and make sure you get the care you need as quickly as possible.
Visitors are allowed in the Emergency Department. We do request that visitors remain in the exam rooms or, when exam rooms or diagnostic procedures are being done, to wait in the waiting area. This helps us to maintain patient confidentiality and gives the health professional the room they need to provide care and treatment.
The waiting area has a television and is close to the snack bar and restrooms.
We make every effort to keep your family and friends informed about your condition.
It is important that you have an understanding of your treatment plan and what is happening to you.
After you have been treated and are ready to leave, you will receive verbal and written instructions about what to do when you get home. This includes home care, medication use, and follow-up appointments that may be necessary.
Since you are responsible for your own care and for scheduling follow up appointments once you leave, it is important that you ask questions to clarify any information that you do not understand.
Notepads are available in the rooms so that you can jot down some of your questions and concerns.
If you continue to experience problems, please feel free to come back to the Emergency Department.
At Alice Hyde Medical Center, we believe we are partners in your care. It is important that you ask questions if you do not understand what is happening or the instructions for home care.
Patient Classification System
The patient classification system we use is based on the Emergency Severity Index up-to-date national standards and it includes the following classifications:
CLASS I: RESUSCITATION
Immediate attention is provided for those patients who have life or limb threatening conditions that require immediate attention such as resuscitation.
CLASS II: EMERGENT
Emergency Care is Provided for patients with potentially life threatening conditions which require medical interventions as soon as possible.
CLASS III: STABLE
Care is Provided for patients with nonacute illness or injury.
CLASS IV: NON-URGENT CARE
Non-Urgent Care is provided for patients who have a minor injury or condition.
CLASS V: MINOR/REFFERED
Care is provided for patients with minor injury or condition in which treatment can be delayed if necessary. Patients will be placed in a treatment room as soon as one is available.