Alice Hyde Primary Care Offices Earn National Recognition  for Quality, Patient-Centered Care

MALONE, NY – All seven of the primary care medical practices offered through the University of Vermont Health Network – Alice Hyde Medical Center (AHMC) have earned national recognition for providing quality care that is focused on the patient, known as a Patient Centered Medical Home. The honor comes from the National Committee for Quality Assurance (NCQA), a non-profit organization that utilizes the most widely used performance measurement tool in health care.

“This is tremendous achievement and demonstrates the commitment of the physicians, physician assistants, nurse practitioners, nurses and support staff to provide our patients with right care at the right time,” said Stephens Mundy, AHMC President and CEO.   “Their efforts will provide untold benefits to our patients.”

The NCQA Patient Centered Medical Home is a primary care model that combines teamwork and information technology to improve how patients experience care and also aims to reduce costs.   Medical homes foster ongoing partnerships between patients and their personal clinicians, as opposed to thinking about care as a series of episodic visits, typically when a patient is sick.   Each patient’s care is overseen by a clinician-led care team that coordinates treatment. Research shows that medical homes can lead to higher quality and lower costs and can improve patient and provider reported experiences of care.

“The providers, care managers, and staff of the Alice Hyde Medical Center primary care practices are proud to be recognized by NCQA for their ongoing efforts to provide patient-centered care,” said Angie Bashaw, the Director of Programs and Practice Support for Outpatient Practices at Alice Hyde. “Our care teams focus on preventive care, patient-specific care plans, follow through of referrals and other testing, and continuous quality improvement to ensure our patients continue to maintain or improve their health status. Our goal is to take the best care of our patients.”

Wouter Rietsema, MD, Regional Vice President of Population Health and Information Services at Alice Hyde, said that the primary care teams deserve credit for transforming care in a way that benefits the patient.

“Our vision across the University of Vermont Health Network is that by working together we improve people’s lives.  Ten years ago, primary care focused on disease. Now our goal is to work with each patient to understand the social, personal and medical risk factors that may lead to or worsen their health status.  We do this by better understanding the data about our population and working in a team-based approach.  When done well this improves quality and keeps costs in check.”

Care coordination, supported by health information technology and appropriately trained staff are the primary components of medical home.  It’s a team based approach to providing patient centered care that is both high quality and cost effective.  Alice Hyde Primary Care offices demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards align with the joint principles of the patient centered medical home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

The Alice Hyde Primary Care Offices join the Champlain Valley Physicians Hospital (CVPH) Family Medicine Center and Adult Medicine practices in Plattsburgh and the Elizabethtown Community Hospital’s AuSable Valley, Crown Point, High Peaks, Elizabethtown, Westport and Smith House health centers in attaining the national recognition for quality care.


About Alice Hyde Medical Center

Alice Hyde Medical Center is a private, not-for-profit hospital located in Malone, NY. Established in 1913, Alice Hyde Medical Center is comprised of a 76-bed acute care facility, four family health centers, a walk-in clinic, cancer center, orthopedic and physical rehabilitation center, cardiac rehabilitation unit, and a dental center. The medical center provides a 24-hour MD staffed emergency department, laboratory, a full array of surgical services, and a wide range of outpatient services. For over 100 years, Alice Hyde Medical Center has been providing high-quality, low-cost health care to the more than 55,000 residents of the North Country. In early 2015, Alice Hyde opened The Alice Center, a new, state of the art 135-bed skilled nursing facility with a 30-bed Assisted Living Program. The facility replaced two obsolete skilled care facilities located in Malone, and is the first such facility to be constructed in Franklin County. Alice Hyde Medical Center is governed by a 13-member Board of Directors, and is accredited by the Joint Commission. Learn more at www.alicehyde.com.


About The University of Vermont Health Network

The University of Vermont Health Network is an integrated system serving the residents of Vermont and northern New York with a shared mission: working together, we improve people’s lives.  The partners are:



Our 4,000 health care professionals are driven to provide high-quality, cost-efficient care as close to home as possible. Strengthened by our academic connection to the University of Vermont, each of our affiliates remains committed to its local community by providing compassionate, personal care shaped by the latest medical advances and delivered by highly skilled experts.





Photo courtesy of Northern Borders Academy
Dr. Aaron Esterson, center front, and Dr. Dragos Banu, center back, recently discussed nutrition and diabetes with students in the Northern Borders Academy, the regional P-Tech.


MALONE – University of Vermont Health Network – Alice Hyde Medical Center is now participating in the residency program at CVPH/UVM, and the medical facility is sharing the physicians’ knowledge with local students.

Two medical residents - doctors who have graduated from Medical School and are completing further training to advance in their chosen specialty – have come to Malone as part of their medicine rural rotation. 

One of the residents, Dr. Aaron Esterson, a second-year resident at CVPH/UVM, has special interest in nutrition. Dr. Esterson, joined by UVM Health Network – AHMC Primary Care Physician, Dr. Dragos Banu, recently gave a presentation and discussion on Nutrition and Diabetes to students at Northern Borders Academy.

The presentation focused on prevention and management of diabetes for youth and young adults.

The physicians plan to continue their work with the students with a workshop on preparing healthy meals in under 15 minutes and for under $5.


North Country residents assume new leadership roles 

MALONE – Two longtime Alice Hyde employees and North Country residents have been promoted to leadership roles at University of Vermont Health Network – Alice Hyde Medical Center.

Matthew L. Jones, who grew up in Moira and now lives in Malone, has been named Senior Vice President and Chief Operating Officer. Angela M. DeBeer, a lifelong resident of the Moira area, has been named Associate Vice President of Finance and Controller.

“Alice Hyde, Malone and the surrounding communities are home to some of the most dedicated and talented professionals in the University of Vermont Health Network, said Stephens M. Mundy, President and CEO of Alice Hyde.

“I’m proud to work with those professionals – to tap into their skills and knowledge, as well as their dedication to this facility and the communities it serves – as we continuously work to improve how we deliver healthcare to our family, friends and neighbors.”

After graduating from Brushton-Moira Central, Jones obtained a Bachelor of Arts in Economics from Hamilton College. He then began his career at Vermont Academy in Saxtons River, VT, where he served as a hockey coach, teacher and then as the Assistant Director of Admissions and Financial Aid. He returned to northern New York and Alice Hyde in 2010, where he has progressively served in a number of leadership role, most recently including Vice President of Support Services and Associate Vice President of Operations.

“I’ve been privileged to have had a couple outstanding mentors and to be able to advance and grow in my career at a facility I’ve been familiar with all my life,” Jones said. “I look forward to working with the outstanding leadership team we have in place and the exceptional employees we have across the organization to continuously improve how we deliver health care to our North Country neighbors.”

An avid hockey player, Jones serves as a coach and board member for the Malone Minor Hockey Association and serves as Assistant Coach to the Franklin Academy varsity hockey teams. He and his wife, Kim, have two daughters, Maggy and Ava.

DeBeer is no stranger to Alice Hyde, having worked at the hospital as Accounting Manager from 2002 to 2007. After getting her start at a local accounting firm, DeBeer has advanced her career while working  for some of the largest employers in the region, including the Akwesasne Mohawk Casino, Brushton-Moira Central School District and, most recently, as Chief Financial Officer/Director of Finance at Citizen Advocates.

She received her Bachelor of Science in Accounting from SUNY Plattsburgh and her Associate of Applied Science in Banking from SUNY Canton.

“For me, returning to Alice Hyde is like returning home,” DeBeer said. “I’ve lived in the North Country all my life, and I spent five years here  earlier in my career. Alice Hyde provides exceptional health care and service to the North Country, and it has provided me opportunities to progress my career, skills and responsibilities. I look forward to working with the finance and leadership teams to continuously look for ways to improve and advance the organization.”

DeBeer has served on the Brushton-Moira Central School District Board of Education since 2012, and also  serves  on the board for Brushton-Moira Scholars for Dollars. She and her husband, Tom, have two daughters, Megan and Ashley.

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