Alice Hyde Primary Care Offices Earn National Recognition  for Quality, Patient-Centered Care

MALONE, NY – All seven of the primary care medical practices offered through the University of Vermont Health Network – Alice Hyde Medical Center (AHMC) have earned national recognition for providing quality care that is focused on the patient, known as a Patient Centered Medical Home. The honor comes from the National Committee for Quality Assurance (NCQA), a non-profit organization that utilizes the most widely used performance measurement tool in health care.

“This is tremendous achievement and demonstrates the commitment of the physicians, physician assistants, nurse practitioners, nurses and support staff to provide our patients with right care at the right time,” said Stephens Mundy, AHMC President and CEO.   “Their efforts will provide untold benefits to our patients.”

The NCQA Patient Centered Medical Home is a primary care model that combines teamwork and information technology to improve how patients experience care and also aims to reduce costs.   Medical homes foster ongoing partnerships between patients and their personal clinicians, as opposed to thinking about care as a series of episodic visits, typically when a patient is sick.   Each patient’s care is overseen by a clinician-led care team that coordinates treatment. Research shows that medical homes can lead to higher quality and lower costs and can improve patient and provider reported experiences of care.

“The providers, care managers, and staff of the Alice Hyde Medical Center primary care practices are proud to be recognized by NCQA for their ongoing efforts to provide patient-centered care,” said Angie Bashaw, the Director of Programs and Practice Support for Outpatient Practices at Alice Hyde. “Our care teams focus on preventive care, patient-specific care plans, follow through of referrals and other testing, and continuous quality improvement to ensure our patients continue to maintain or improve their health status. Our goal is to take the best care of our patients.”

Wouter Rietsema, MD, Regional Vice President of Population Health and Information Services at Alice Hyde, said that the primary care teams deserve credit for transforming care in a way that benefits the patient.

“Our vision across the University of Vermont Health Network is that by working together we improve people’s lives.  Ten years ago, primary care focused on disease. Now our goal is to work with each patient to understand the social, personal and medical risk factors that may lead to or worsen their health status.  We do this by better understanding the data about our population and working in a team-based approach.  When done well this improves quality and keeps costs in check.”

Care coordination, supported by health information technology and appropriately trained staff are the primary components of medical home.  It’s a team based approach to providing patient centered care that is both high quality and cost effective.  Alice Hyde Primary Care offices demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards align with the joint principles of the patient centered medical home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

The Alice Hyde Primary Care Offices join the Champlain Valley Physicians Hospital (CVPH) Family Medicine Center and Adult Medicine practices in Plattsburgh and the Elizabethtown Community Hospital’s AuSable Valley, Crown Point, High Peaks, Elizabethtown, Westport and Smith House health centers in attaining the national recognition for quality care.


About Alice Hyde Medical Center

Alice Hyde Medical Center is a private, not-for-profit hospital located in Malone, NY. Established in 1913, Alice Hyde Medical Center is comprised of a 76-bed acute care facility, four family health centers, a walk-in clinic, cancer center, orthopedic and physical rehabilitation center, cardiac rehabilitation unit, and a dental center. The medical center provides a 24-hour MD staffed emergency department, laboratory, a full array of surgical services, and a wide range of outpatient services. For over 100 years, Alice Hyde Medical Center has been providing high-quality, low-cost health care to the more than 55,000 residents of the North Country. In early 2015, Alice Hyde opened The Alice Center, a new, state of the art 135-bed skilled nursing facility with a 30-bed Assisted Living Program. The facility replaced two obsolete skilled care facilities located in Malone, and is the first such facility to be constructed in Franklin County. Alice Hyde Medical Center is governed by a 13-member Board of Directors, and is accredited by the Joint Commission. Learn more at www.alicehyde.com.


About The University of Vermont Health Network

The University of Vermont Health Network is an integrated system serving the residents of Vermont and northern New York with a shared mission: working together, we improve people’s lives.  The partners are:



Our 4,000 health care professionals are driven to provide high-quality, cost-efficient care as close to home as possible. Strengthened by our academic connection to the University of Vermont, each of our affiliates remains committed to its local community by providing compassionate, personal care shaped by the latest medical advances and delivered by highly skilled experts.


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